How long will it take to receive my order?
Standard shipping typically takes between 5-15 business days. Orders with customisation may take longer than those without due to the printing process so please be patient with us. You’ll receive a tracking number once your order ships so you can track it along the way!
Can I return or exchange a football shirt?
We want you to be happy with your purchase. If you’re not satisfied, you can return or exchange your football shirt within 14 days of receiving it. Please ensure that the shirt is unworn, unwashed, and in its original condition. Unfortunately, we cannot exchange or accept returns on customised orders.
I want a specific kit but cant find it. What do I do?
At Kitted Out we do our best to provide as much variety as possible to our customers. If you cannot find the kit you wanted, then please contact us and send us an image of the kit you are after. We will try to source it for you!
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We also offer Apple Pay, PayPal and other secure payment methods at checkout.
Do you ship internationally?
Yes, we offer FREE worldwide shipping on all of our orders. Delivery times will vary depending on your location. If we are unable to deliver to your address, then we will contact you to find the best solution possible.
What materials are the football shirts made from?
Our shirts are made from high-quality breathable fabrics designed for comfort and performance. Most shirts are made from polyester with moisture-wicking technology to keep you cool and dry during the game. See your shirts wash label for specifics.
Are the kits high quality?
All of our kits are very high quality and use durable, premium materials. We work with top manufacturers and brands to bring you the best kits on the internet!
How do I care for my football shirt?
To keep your shirt in top condition, we recommend washing it in cold water and air-drying it. Avoid using bleach or fabric softeners to preserve the fabric and the printed details. We can not accept any responsibility for damages caused during cleaning or drying.
I have a problem with my order. What should I do?
We’re sorry to hear there’s an issue with your order. Reach out to our customer service team via the Contact Us page or the Instant Chat (bottom right of screen). Please include your order number and details, and we’ll resolve the issue as quickly as possible.